Frequently Asked Questions

The iSpring Suite evaluation version is fully functional and is equal to the full version in terms of functionality and the quality of the content it produces. All output files in the trial version carry a watermark. You can upgrade to remove the watermark.

You can find all this information in your account at www.ispringsolutions.com/login where you can see your subscriptions and access the license activations history.

If the iSpring add-in has disappeared from your PowerPoint ribbon, you can easily bring it back in a few simple steps. Learn more → https://www.ispringsolutions.com/articles/how-to-enable-ispring-add-in-in-powerpoint-2013

Yes, we have a 30-day money-back guarantee for a lifetime license of iSpring desktop products. If you want a refund for an iSpring desktop product subscription, please provide us with detailed information about the reasons our product didn’t help you achieve your learning goals. Our Support Team will try their best to resolve the issue. We will refund your payment if the solution is not found, the product doesn’t work correctly or doesn’t fit your learning objectives, e.g., doesn’t support the PowerPoint transition effects or animations that you use in your learning materials. Products purchased during special offers are not covered by the money-back guarantee, nor are any of our SaaS products like iSpring Learn. You are welcome to try out the features and options of our SaaS products during the 30-day free trial to make sure they meet your requirements perfectly.

Currently, iSpring Suite is available for Windows OS only. We are working to make iSpring Suite compatible with other operating systems. You can also install Windows on your Mac. Learn more → https://www.ispringsolutions.com/articles/does-ispring-work-on-mac

A user is considered active if she/he has logged in at least once a month.

Of course you can! You can create a new account name and URL so that users can see the name of your company, add your branding/logo, set the color theme with the cover image, change the language of your account, etc.